Terms & Conditions

IMPORTANT, All my products are suitable for adult collectors only. THEY ARE NOT SUITABLE FOR CHILDREN.
Availability, All items are normally available from stock and usualy dispatched within 10 days of receipt of payment.

Intellectual Property, All items offered for sale have been designed, mastered and manufactured by me, Sue Dubowi and are copyrighted. Reproduction from these items is strictly forbidden. All rights are reserved. No part of any catalogue, printed material or web-site may be reproduced in any form or by any means without the express, written permission of Sue Dubowi.

Variations in Colour and Finish, Please remember that my products are hand finished and painted. This means that colours and finishes may vary slightly.

Guarantee,  Everything I dispatch leaves the workshop in perfect condition. I pack everything myself, so there is total quality control right down to the stamp. If you are dissatisfied for any reason, please contact me immediately to arrange a replacement or refund.

Prices, Prices are quoted in pounds Sterling but exclude carriage and packing. NB, OVERSEAS CUSTOMERS, You are responsible for any import duty that may be incurred.

Post and packing

postage and packing is charged at the following rates
Orders up to £50,  maximum £6
Orders over  £50,  maximum £10

Carriage prices vary according to weight and size and are charged at cost. Usually they will be more than UK post cost
ORDERS FROM OUTSIDE THE UK. When I receive your order I will work out the carriage  and email you with the final price. NB, OVERSEAS CUSTOMERS, You are responsible for any import duty that may be incurred.

Methods of payment, From within the UK, I accept Bank transfer, Paypal or cheques made payable to Sue Dubowi, see the contact page. You may also order by phone. 
International customers, we accept Paypal or bank transfer by SWIFT. Please include bank charges. Remember to contact me with your order before sending any payment, so that I can work out the packing and carriage costs. All payments should be in Pounds Sterling.

Dispatch, Goods are normally dispatched within 10 days of payment being received. If your parcel has not arrived within 21 days of order confirmation please contact me.

Returns, If for any reason you are dissatisfied with any of my products please contact me within seven days to arrange return, replacement or refund. Goods must be returned in their original packing. 
Damage and Shortages, Please tell me within seven days of receipt of any damage or shortage. Damaged items will be replaced and shortages made good at no cost to you.

All items and all images copyright 1983 to copyright 2020 Sue Cook Miniatures